Account Adjustment
Last updated
Last updated
When a user initiates a withdrawal, the system risk control will review the user's account. One of the reviews is to count the flow of all the user's accounts to see if the overall account inflow and outflow are correct. If the account is found to be unbalanced, an alarm will appear. User accounts are uneven, as shown in the figure below.
Usually, the uneven balance of user assets is caused by the lack of some flow scenarios and inaccurate statistics during the risk control review, which can be ignored. If there are higher requirements for the account, the administrator can use the balance tool to check the asset status of the user in question, and then manually balance the account after judging that there is no problem with the abnormal funds. If the account is not balanced, the administrator can also manually review and approve the user's withdrawal application without affecting the actual business.
Enter the UID of the user in question in the balance tool (you can view the UID of the unbalanced user from the withdrawal record), click Search to view the user's abnormal funds, the inflow and outflow of each account and currency, as shown in the figure below. After confirming that there is no problem with the abnormal funds of the user, click the [Reconciliation] button at the bottom of the page, enter the remarks and Google verification code, and then perform the rebalancing operation. The reconciliation will take effect after review.
After the administrator uses the [Balance Tool] to balance the accounts of users, a second review is required. The reconciliation record function can view all the reconciliation information, including those pending review and those that have been completed, as shown in the figure below.
After the review is passed, the system will actually transfer the user's abnormal funds. The specific balance logic is as follows:
The extra abnormal funds will be transferred from [User Account Adjustment and Expense Account] to [Company Account Loss Balance Item];
A small amount of abnormal funds will be transferred from [Company Account Loss Leveling Item] to [User Adjustment Income Account];
Balance will not affect the real assets of users.
