Work Order

Work Order management serves as a channel for users to communicate with the exchange. The management interface is shown in the figure below.

The user clicks the "Feedback" menu in the front navigation bar to enter the feedback center page, as shown in the figure below. After submitting, the administrator will receive corresponding feedback content.

Description:

• The first column "Question Number" refers to the unique number of the problem in the back-end system. It is sorted in order of the submission time, regardless of modules. It is arranged in reverse order by default, and the latest question is displayed at the top;

• The second column "User Number" refers to the UID of the user who initiates the question;

• The third column "Submission User" refers to the ID (mailbox or mobile phone number) used by the submission user when registering;

• The fourth column "Question Type" refers to the module to which the question belongs, which is selected by the user. As shown below (left) for details;

• The fifth column "Question Description" refers to the text of the question;

• The sixth column "Question Status" refers to the status of the back end responding to the question, as shown below (right);

• The seventh column "Submission Time" refers to the time when the customer submits the question for the first time, and the sorting is in the same order as the "Question Number";

• The eighth column "Order Number" refers to the OTC transaction order number, and it is displayed as blank for other types of problems;

• The ninth column “Operation" provides three buttons, which respectively correspond to replying questions, closing questions and deleting questions. The interface of reply is shown in the figure below. If the question is closed, the dialog with the customer will not continue; after deletion, the question will not be displayed at the back end any more.

The top of the page provides question filtering and searching by five categories, namely Question Number, user UID, Question Type, Question Status and Submission Time. Note that this page will not be updated automatically. To check whether there are latest questions, click the [Refresh] button in the upper right corner of the page.